Empowering Microsoft Dynamics with Event Driven customer feedback
Attentive™ Customer Satisfaction for Dynamics CRM is an
innovative solution for Microsoft dynamics CRM that empowers Microsoft
Dynamics with event driven ongoing customer feedback. Your Dynamics CRM
becomes customer attentive and focused, always aware of your customers'
opinions and perceptions regarding your company's products, and the
quality of the customer service and experience you are providing.
Get
the customers’ point of view
The
solution
Attentive™ CSD is a solution for Microsoft Dynamics CRM, derived from
Ransys’ Attentive™ Proactive Feedback
solution. Attentive™ CSD enables your CRM to monitor and integrate
ongoing customer feedback, transforming it into a customer attentive
system. Attentive™ CSD enables Dynamics CRM to listen to what customers
are actually saying and automatically initiate and generate the
following 3 types of customer feedback:
1.
Event driven feedback following a contact with the customer, to monitor
quality of service and other directly related issues.
2.
Periodic in depth customer satisfaction survey, in which pre-determined
groups of customers participate in a survey at known, predetermined
intervals.
3. Ad
hoc market research surveys based are available on Microsoft Dynamic
CRM.
“After
spending hundreds of millions of dollars in implementing CRM, I promise
you, there’s not a single CRM implementation today that can tell you
what the customer really wants.”
Esteban Kolsky,
Senior Research Director, Gartner.
Proactive feedback solutions
Attentive™ Customer Satisfaction for Dynamics CRM is an innovative
solution for Microsoft dynamics CRM that empowers Microsoft Dynamics
with event driven ongoing customer feedback. Your Dynamics CRM becomes
customer attentive and focused, always aware of your customers' opinions
and perceptions regarding your company's products, and the quality of
the customer service and experience you are providing.
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